Servicing

Authorised to Service & Repair All Makes/Models, New and Warranted Caravans & Motorhomes

Caravan (single axle)                £195.00 inc VAT

Caravan (twin axle)                  £225.00 inc VAT

Motorhome (habitation only)      £170.00 inc VAT

Meets all british manufactures warranty conditions


We Can Service, Repair, Supply & Fit From All of The Follwing Manufacturers and More!

Alko logo   BPW  Whale    Fiamma logoAlde logo   Thetford     Truma logo  Dometic logo  Gaslow logo  Tyron logo


HOW DO I BOOK A SERVICE?

Simply email or phone us or use our on-line form with preferred dates and to discuss what you need.  

What a Service Includes: (More details are available on request)

  • Chassis & Running Gear
  • Electrical Systems
  • Gas System
  • Water System
  • Ventilation
  • Fire & Safety
  • Bodywork
  • Damp Report

WHY HAVE A SERVICE?

All responsible Caravanners/ Motorhome owners know how important it is to have their vehicle serviced annually.

Caravans/Motorhomes are road vehicles with moving parts, wheels, chassis and brakes, all of which need to be checked at least once a year.

in addition, internal habitation area equipment such as gas cookers, heaters and fridges all need regular safety checks. Electrical installations - mains and battery - require regular servicing and inspection too.

Most manufacturers' warranties only remain valid if you have an annual service and you will want to protect your valuable investment.

A SOURCE OF RELIABLE WORKSHOPS

When it comes to having work done, you will want to know that your property has been serviced by trained and experienced professionals on well equipped premises. The Approved Workshop scheme is managed by The Camping & Caravanning Club, The Caravan Club and the National Caravan Council Limited. To be accepted on the scheme, all workshops must pass an annual inspection by a team of independent assessors and must comply with the scheme's rigorous standards for facilities and workmanship.

WHAT WILL THE WORKSHOP OFFER?

All Approved Workshops have agreed to comply with a Code of Practice. This means that all of them will:

  • offer to collect and deliver your caravan/motorhome if required, for which there will be a charge
  • provide on request a written estimate, if servicing or repair work is likely to exceed £150, setting out all foreseeable costs, including parts, labour, sundries and VAT
  • make details of the Approved Workshop scheme's Annual Service Schedule available on request
  • clearly display in the workshop reception area a detailed menu of prices and labour rates
  • provide a realistic estimatge of the time required for service or repair
  • not have terms and conditions that seek to restrict your statutory rights
  • comply with all relevant consumer and other legislation
  • clearly display the Approved Workshop certificate and staff training qualifications
  • have adequate insurance to cover your property while at the premises
  • make it clear before starting the work what means of payment are acceptable
  • notify any unforseen delays as soon as possible and give new estimated completion time

ENSURING SATISFACTION

All Approved Workshops use a set of guidelines to ensure that you are satisfied with their work:

  1. all work will be carried out using skill, care and professional judgement
  2. no work will start without your express authority
  3. if they discover the need for additional work during servicing or repair, they will contact you for authority to continue
  4. any faults discovered while work is being carried out and not rectified immediately, will be brought to your attention in writing, together with an honest assessment of how urgent the repairs may be.

A DETAILED INVOICE

To ensure that you have a complete record of the service or repair, every Approved Workshop invoice will carry the following information:

  • the date of the service or repair
  • the workshop's name, address and phone number
  • the VAT registration number (where applicable)
  • your name, address and phone number
  •  your caravan make, model, year and identification number
  • an itemised list of parts, labour, specialist costs, and VAT
  • part numbers for all parts used
  • the number of hours charged, broken down further on request

PARTS AND COMPONENTS

Parts and components that have been replaced or removed during the course of servicing or repair will be avilable for you to inspect when you collect your caravan.  If they are part of an exchange scheme, you will have a chance to inspect them before they are returned.

YOUR GUARANTEE

Approved Workshops are responsible for the quality and standard of their work, of any subcontracted work and of any parts supplied.  They will guarantee all repairs for a minimum of 6 months and take all reasonable steps to protect the validity of any unexpired warranties.

WHAT IF THERE IS A PROBLEM?

Every workshop in the scheme has demonstrated a positive approach to customer complaints and has in place a clear and simple customer complaints procedure.