Workshop Approved Caravan & Motorhome Servicing from Costock Caravan Services...

Why Does Your Caravan or Motorhome Need Regular Servicing...

Whilst it is not a legal requirement to have your Caravan or Motorhome serviced, you are required by law to maintain your vehicle in a roadworthy condition.  Most Caravan and Motorhome manufacturers require their vehicle to be serviced annually to comply with their warranty conditions.

Protect your investment, your Caravan or Motorhome will retain more of its value if it's been looked after and has a service history.

Costock Caravan Services is a member of the Approved Workshop Scheme which requires that all technicians working on your vehicle are qualified to the required standards. To be part of the scheme workshops must comply with the schemes rigorous standards and our workshop is independently inspected every year. You'll be safe in the knowledge that your servicing has been carried out by a competent technician.

Costock Caravan Services benefits from being a fixed workshop, we have the facilities and the capacity to carry a large range of spare parts to rectify any issues arising from the service at the time of the service, which avoids any costly delays.

Caravan - Single Axle

Caravan - Twin Axle

Motorhome -Habitation only

Horse Lorry /Trailer

WE ARE AUTHORISED AGENTS TO SERVICE, REPAIR, SUPPLY & FIT FROM ALL OF THE FOLLOWING SUPPLIERS & MORE!

Manufacturers' Logos

The Annual Caravan or Motorhome Service Includes...

CHASSIS AND RUNNING GEAR - Coupling head, Ball acting stabilizer, Coupling head gaiter, Breakaway cable and clip, Draw-bar, Corner steadies, Spare wheel carrier, Jockey wheel, Chassis, Braking system, Wheels and tyres (recommend replacement if over seven years old), Suspension and axle, Handbrake mechanism.

ELECTRICAL SYSTEM -  13/7 pin plugs and cables, Road lights and reflectors, Leisure battery, Battery compartment, 230v and 12v fridge operation, Interior lighting and equipment, Awning light, Wiring on all ELV circuits, LV inlet plug and extension lead, Earth bonding visual inspection, 230v consumer unit load test, 230v sockets, Charger voltage, Operation of all230v appliances, After market items,

GAS SYSTEM - Regulator, Gas hose, Pipework and Manifold, Carry out gas soundness test, Operation of all gas appliances fitted including flame failure devises, Security of gas cylinders, Ensure all gas dispersal vents are clear.

WATER SYSTEM - Water pump and pressure switch / micro-switches, Taps, Valves, Pipes, and Tank, Water inlets, Waste system, Chemical toilet.

BODYWORK -  Doors and Windows, Roof condition, Grab handles, Number plate, Floor structure, Furniture, Blinds and Fly screens, Rising roof, Damp test report.

VENTILATION - Fixed ventilation (high and low), Roof lights.

FIRE AND SAFETY - Smoke alarm, Carbon monoxide alarm, Fire extinguisher, Fire blanket.

WINTER STORAGE ADVICE & PRE-SEASON CHECKS FOR CARAVANS & MOTORHOMES...

Helpful advice on Winter preparation...

Always carefully prepare your caravan or motorhome before the winter. First and foremost in winter months it is necessary to prevent the water supply system freezing in sub-zero temperatures. Water expands when it freezes and can do serious and expensive damage. So before storing your unit or leaving it unheated between trips, ensure it is fully and correctly drained down.

When leaving your unit for long periods leave the handbrake off to prevent the drums rusting and seizing to the linings. Consider removing the leisure battery and storing it at home, with regular recharging with a proper leisure battery charger (unless you have an alarm fitted). If left in the unit ensure the battery is isolated from all 12V equipment by means of the unit's isolation switch or disconnect it. Remember, even when not used a battery will discharge over time and once left in a discharged state its storage capacity can never be fully restored. A battery should not be left much more than six weeks before charging, less if the battery needs to remain connected to operate a security system.

It is wise to visit your caravan every so often in storage to check things over. Open all the windows to let the air circulate as well as check for mould growth, which will only get worse if left. Make sure for example that you have emptied out the fridge, let it achieve ambient temperature and dry it thoroughly before leaving it with the door slightly ajar.

If you have room at home, take the cushions with you to avoid them becoming damp and cold, and if you want to leave the bedding in the van over winter then consider packing it in vacuum bags that take up less space.

 

Pre-season checks to remember...

Open all windows to air the van. Switch on the gas supply and make sure there is no smell of gas.

  • Turn on main 12V switch and check the battery voltage on the meter. A fully-charged battery will read 12.7V and if showing less than 12V it is best to charge it with a battery charger. For a caravan leisure battery, do not rely too much on the charging from the car when towing
  • Close drain-down valves and taps and refill and sterilise the water system according to the instructions in handbook. Replace the water filter after sterilising the system
  • Check for water leaks
  • Make sure all 12V internal systems are working
  • Connect to the car via the 12N or 13-pin plug and ensure all road lights are operating correctly
  • Check road light lenses for water ingress, which can short out the lamp
  • Test the smoke and CO alarms
  • Check handbrake operation by applying and releasing
  • Check and adjust the tyres to the correct pressure and check for cracks or other deterioration
  • Use a torque wrench to check wheel nuts are tightened to the manufacturer's recommended settings
  • Remove fridge vent covers if the temperature is above 10C
  • Check all vents for leaves and debris
  • Close windows.

THE IMPORTANCE OF BEING AN APROVED FIXED WORKSHOP...

The Importance of Having a Service...

All responsible Caravanners/Motorhome owners know how important it is to have their vehicle serviced annually.

Caravans/Motorhomes are road vehicles with moving parts, wheels, chassis and brakes, all of which need to be checked at least once a year.

In addition, internal habitation area equipment such as gas cookers, heaters and fridges all need regular safety checks. Electrical installations both mains and battery require regular servicing and inspection too.

Most manufacturers' warranties only remain valid if you have an annual service and you will want to protect your valuable investment.

 

A Source of Reliable Workshops...

When it comes to having work done, you will want to know that your property has been serviced by trained and experienced professionals on well equipped premises.

The Approved Workshop scheme is managed by The Camping & Caravanning Club, The Caravan Club and the National Caravan Council Limited.

To be accepted on the scheme, all workshops must pass an annual inspection by a team of independent assessors and must comply with the scheme's rigorous standards for facilities and workmanship.

What Will the Workshop Offer?

  • Offer to collect and deliver your caravan/motorhome if required, for which there will be a charge
  • provide on request a written estimate, if servicing or repair work is likely to exceed £150, setting out all foreseeable costs, including parts, labour, sundries and VAT
  • make details of the Approved Workshop scheme's Annual Service Schedule available on request
  • clearly display in the workshop reception area a detailed menu of prices and labour rates
  • provide a realistic estimate of the time required for service or repair
  • not have terms and conditions that seek to restrict your statutory rights
  • comply with all relevant consumer and other legislation
  • clearly display the Approved Workshop certificate and staff training qualifications
  • have adequate insurance to cover your property while at the premises
  • make it clear before starting the work what means of payment are acceptable
  • notify any unforseen delays as soon as possible and give new estimated completion time

 

Ensuring Satisfaction...

  • All work will be carried out using skill, care and professional judgement
  • no work will start without your express authority
  • if they discover the need for additional work during servicing or repair, they will contact you for authority to continue
  • any faults discovered while work is being carried out and not rectified immediately, will be brought to your attention in writing, together with an honest assessment of how urgent the repairs may be.

A Detailed Invoice...

To ensure that you have a complete record of the service or repair your invoice will carry the following information:

  • The date of the service or repair
  • the workshop's name, address and phone number
  • the VAT registration number (where applicable)
  • your name, address and phone number
  •  your caravan make, model, year and identification number
  • an itemised list of parts, labour, specialist costs and VAT
  • part numbers for all parts used
  • the number of hours charged, broken down further on request

Parts & Components...

Parts and components that have been replaced or removed during the course of servicing or repair will be avilable for you to inspect when you collect your caravan. 

If they are part of an exchange scheme, you will have a chance to inspect them before they are returned.

 

 

Your Guarantee...

Costock Caravan Services is responsible for the quality and standard of their work, of any subcontracted work and of any parts supplied.  They will guarantee all repairs for a minimum of 6 months and take all reasonable steps to protect the validity of any unexpired warranties.

What if There's a Problem?

Costock Caravan Services will demonstrat a positive approach to customer complaints and has in place a clear and simple customer complaints procedure.